Policies

Contact us: customerservice@illegalcivilization.com

Our customer service hours are 10am-4pm PST Monday-Friday.

Please allow up to 1-2 business days for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.

 

Return Policy:

Returns or exchanges are accepted ONLY for goods which are defective or received damaged and within 30 days of the original purchase. Goods thought to be damaged or defective can be returned at the customer's expense and the validity of all claims will be decided by ILLEGAL CIVILIZATION LLC. ALL SALES ARE FINAL, unless the product received is incorrect or damaged - validity of all claims will be decided by ILLEGAL CIVILIZATION LLC.

 

Order Cancellation:

We do not accept requests for order cancellations for any reason. ALL SALES ARE FINAL.

 

Shipping & Delivery:

All California residents will incur sales tax as set by the State of California and/or the County to which your delivery will be shipped. Please note that UPS does not deliver to APO/FPO addresses or P.O boxes.

Please allow 3-5 business days for order processing.

If your order includes an item on preorder, we will ship the whole order at once. If you wish to get your non preorder items first, please place a separate order.

All international customers are responsible for any customs charges, import taxes, or additional shipping charges that occur after the original shipment.

Please check back with us periodically for any updates regarding our shipping policies.

 

Product Availability:

Although availability may be indicated on our site, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.

 

Privacy:

Illegal Civilization will not share any customer information with anyone.